At Lions Girl Hotel, we strive to provide a seamless and enjoyable experience for our guests. This policy outlines our refund and cancellation terms for bookings at our bungalow and lounge.

1. Cancellation & Refund Eligibility

• Cancellations made 7 days or more before the check-in date – Eligible for a full refund, minus any transaction fees.
• Cancellations made between 3-6 days before check-in – 50% refund provided.
• Cancellations within 48 hours of check-in – No refund, as reservations are confirmed for preparation.

2. Early Departures & No-Shows

• If a guest leaves earlier than scheduled, the remaining nights will not be refunded.
• If a guest fails to check in without prior notice, no refund will be issued.

3. Booking Changes & Rescheduling

• Guests can request a date change at least 5 days prior to their original booking, subject to availability.
• If a new date is unavailable, cancellation terms will apply.

4. Refund Processing

• Approved refunds will be processed within 7 business days.
• Payments made via credit/debit card or online gateways will be refunded via the original payment method.

5. Special Circumstances

Refunds may be considered on a case-by-case basis for emergency situations, such as medical issues or natural disasters. Proof may be required.

6. Contact Us

For refund requests or booking changes, reach us at: Email: stay{@]lionsgirl.com Website: www.lionsgirl.com Phone: +94 77 729 9228